To find your ring size, please refer to our Ring Size Guide.
Follow the instructions to determine the perfect fit for your ring.
If need further assistance, please contact our Care Team who will be pleased to help.
While Gold Vermeil is very high quality and a far more durable option, it is still important to ensure special care is taken to maximise the longevity of your beloved pieces.
Keep your pieces in a cool, dry place away from direct sunlight, liquids, store away from moist environments and store your pieces separately in their own pouches provided.
We know how busy life can get but please avoid the urge to throw them in amongst your other jewellery. This will help you avoid unnecessary tangles and scratches.
If you wish to learn more about our materials and get a better understanding of the meaning of Gold Vermeil please visit our Materials & Care page.
While gold plating can eventually wear off over time with regular use, our jewellery is crafted with high-quality materials including vermeil and expert craftmanship to ensure long-lasting beauty and durability.
To maintain the luster of your gold-plated jewellery, we recommend avoiding exposure to harsh chemicals, perfumes, lotions, and moisture.
With proper care and maintenance, you can enjoy the beauty of your jewellery for years to come.
To ensure peace of mind we offer 1-year warranty free of charge on all jewellery items against manufacturing and plating defects. We guarantee that you can enjoy your precious pieces with confidence, knowing that we stand behind the quality and craftsmanship of our products.
Contact our Care Team if you have any questions about warranty and what is covered.
We like to move fast and get your parcel out for delivery asap. Therefore, we’re unfortunately unable to make any amendments once an order has been submitted.
Please also make sure your shipping address is correct as we’re unable to redirect orders once your order has been submitted.
We kindly request you to carefully review your order before finalising your purchase.
Once you place your order, you will get an automatic email saying your order has been processed. Once the order is with our courier, you will get another email with your tracking ID.
To ensure you receive these emails in your inbox please add hi@symmbols.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.
Please check your confirmation email from when you first placed the order or your login area on our website to ensure your order matches the items of your parcel.
If you have received an incorrect item, please contact us at hi@symmbols.com asap with the following information:
Order Number
Missing Item(s)
Our customer service team will investigate the matter and will resolve the issue for you as quickly as possible.
IMPORTANT: Claims must be made within 14 days of delivery
Once your order is with our courier you will receive an email with your tracking ID. You will be provided a link to the couriers website where you will be able to track your parcel.
Our checkout is managed by Shopify Payments which is powered by Stripe, the World’s leading online payment gateways.
We accept all major payment gateways and additionally offer PayPal too.
All taxes are included within the product price for orders being shipped within the UK.
To our friends anywhere else in the world - Depending on the value of your order, your package may be charged customs or import taxes.
If a parcel does incur customs taxes or duty, it's entirely up to the customer to cover these costs. Unfortunately, as these charges differ depending on the country, we are unable to advise on what these might be.
We recommend contacting your local customs office prior to placing an order so you're not surprised by any unexpected delivery charges. If you are unsure please do reach out to us at hi@symmbols.com
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties, and the cost of returning the package to us. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item.
Sure, contact our care team with your order number and we’ll get it sorted for you.
Being an affordable luxury jewellery brand is key for us to be able to make our sentimental symbols accessible to everyone. Therefore you can benefit from;
Free UK Standard Delivery (2 to 3 Business Days), no minimum spend.
Free Standard International Delivery, (7 Business Days) £125 minimum spend.
Please select the appropriate option below for all shipping options and costs.
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK Bank Holidays).
Standard Delivery 2-3 working days - Free
We utilise a signed-for delivery service since reliability is essential. Please confirm that you or someone else will be available to take your delivery at your place of employment or residence.
If no one is home, we will make sure to leave a card so that you may pick it up from the depot or arrange for a re-delivery.
Please don't refuse a delivery. Regretfully, the cost of the initial delivery plus the return delivery will apply to declined deliveries. If a delivery is denied, any refund will be less the entire cost of delivery and return shipping.
Express (1 to 2 Business Days) - £3.95
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
Free Standard Delivery on orders amounting to £125+
Express Europe Tracked (3 to 5 Business Days) - €8.95
We utilise a signed-for delivery service since reliability is essential. Please confirm that you or someone else will be available to take your delivery at your place of employment or residence.
If no one is home, we will make sure to leave a card so that you may pick it up from the depot or arrange for a re-delivery.
Please don't refuse a delivery. Regretfully, the cost of the initial delivery plus the return delivery will apply to declined deliveries. If a delivery is denied, any refund will be less the entire cost of delivery and return shipping.
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
Free Standard Delivery on orders amounting to £125+
Express Europe Tracked (3 to 5 Business Days) - €8.95
We utilise a signed-for delivery service since reliability is essential. Please confirm that you or someone else will be available to take your delivery at your place of employment or residence.
If no one is home, we will make sure to leave a card so that you may pick it up from the depot or arrange for a re-delivery.
Please don't refuse a delivery. Regretfully, the cost of the initial delivery plus the return delivery will apply to declined deliveries. If a delivery is denied, any refund will be less the entire cost of delivery and return shipping.
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
Free Standard Delivery on orders amounting to £125+
Express International Tracked (6 to 7 Business Days) - $15
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
AUSTRALIA
Free Standard Delivery on orders amounting to $240+ AUD
Express International Tracked (6 to 7 Business Days) - $25 AUD
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
Free Standard Delivery on orders amounting to £125+
Express International Tracked (6 to 7 Business Days) - $15
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
Free Standard Delivery on orders amounting to £125+
Express International Tracked (6 to 7 Business Days) - $15
Cut-Off Times
All orders made before 1pm will be despatched the same day.
Any orders made on Saturday after 1pm and Sunday will not be despatched until the following Monday (excluding UK bank holidays).
CAN YOU SHIP TO PO BOXES OR FPO ADDRESSES?
Shipments cannot be delivered to PO Boxes unfortunately.
We deliver to FPO addresses, but delivery may take slightly longer and add to delivery times.
Shipments cannot be delivered to PO Boxes unfortunately.
We deliver to FPO addresses, but delivery may take slightly longer and add to delivery times.
We offer an extended 30-day returns for all customers. The return window starts from the day you receive your order.
Please see the return guidelines listed below to see if purchased items are eligible for a return.
To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
Please note shipping fees are non-refundable.
Please also note that any returns shipping fees are the responsibility of the customer. We do not offer free returns at this time.
We are not responsible for any returns lost in transit; we therefore recommend using a secure tracked/signed for service.
Please email our customer care team at hi@symmbols.com to get your return process started.
To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
Please note shipping fees are non-refundable.
Please also note that any returns shipping fees are the responsibility of the customer. We do not offer free returns at this time.
We are not responsible for any returns lost in transit; we therefore recommend using a secure tracked/signed for service.
All refunds will be made as per the original method of payment
Sure, please email our customer care team at hi@symmbols.com to get your exchange process started.
Exchanged items will be dispatched on a free delivery service, delivery can take up to 7 working days from your return being processed.
To qualify for an exchange:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
Please note shipping fees are non-refundable.
Please also note that any returns shipping fees are the responsibility of the customer. We do not offer free returns at this time.
We are not responsible for any returns lost in transit; we therefore recommend using a secure tracked/signed for service.
Please also note that any returns shipping fees are the responsibility of the customer. We do not offer free returns at this time.
We are not responsible for any returns lost in transit; we therefore recommend using a secure tracked/signed for service.
Our care team will aim to get back to you within 24-hours.